Before you transfer a person, always get their name and number in case you get disconnected so you can call back.
http://www.therainmakerblog.com/2014/01/articles/law-firm-marketing-1/what-95-of-law-firms-are-doing-wrong-and-how-you-can-fix-it/?utm_source=BP+2014-03-List+D-Revenues+hit+a+ceiling&utm_campaign=BP+2014-03+List+D&utm_medium=email
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